FAQ · INFO

tyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASE

FAQ / Info

Everything you need to know about how drops, ordering, and shipping work. Still stuck? Email renzvalenz@gmail.com.

The Drops

What is tyen.pr?: A private clothing line released in limited drops. Each drop is a small run — when it's gone, it's gone. We don't restock.
How do I get access?: Every drop is early-access only. Join a drop's waitlist with your email while it's upcoming. When it launches, unlock the order form with that same email — no list, no entry.
It's sold out / I missed it. Now what?: If a specific size still shows a notify option, use it to hear about stock changes. If the whole drop is closed or sold out, watch the next release instead. Follow @tyen.pr for release announcements.

Ordering & Payment

How do I pay?: We currently accept GCash, Maya, and bank transfer. At checkout, send the exact total shown, upload a clear payment screenshot, and add the payment reference if you have one.
Is my order confirmed right away?: Not yet. After proof is uploaded, your order moves to payment review. There is no customer timer during admin review because payment may already have been sent.
How long do I have to pay?: After you reserve stock, you have 15 minutes to pay and upload proof. If no proof is uploaded in time, the reservation expires and the stock returns for other members.
What if my payment proof is unclear?: Your order stays under review while we check it. If the amount, account, or reference cannot be verified, we'll email you. The 15-minute timer only applies before proof is uploaded.
Do you take discount codes?: Yes — if you have a code, enter it at checkout and the total updates before you pay.
Where can I track my order?: Use the track order page with your reference number and checkout email.
Can I change or cancel my order?: Reach out as soon as possible at renzvalenz@gmail.com and we'll help before it ships.

Shipping

Where do you ship?: Philippines only, nationwide.
How long does delivery take?: Orders ship after payment is confirmed. Delivery typically takes 3–7 business days depending on your location.
Do I get tracking?: Yes — once your order ships we email you the courier and tracking number so you can follow it.

Returns & Support

What's your return policy?: Because drops are limited runs, all sales are final. If your item arrives wrong or defective, contact us within 3 days of delivery with photos and we'll make it right.
How do I reach you?: Email renzvalenz@gmail.com or DM @tyen.pr. Quote your order reference (e.g. TYEN-XXXXXX) so we can find it fast.