FAQ · INFO

tyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASEtyen.pr · FAQ · EARLY ACCESS ONLY · CEBU · NO RESTOCK · PRIVATE RELEASE

FAQ / Info

Everything you need to know about how drops, ordering, and shipping work. Still stuck? Email renzvalenz@gmail.com.

The Drops

What is tyen.pr?: A private clothing line released in limited drops. Each drop is a small run — when it's gone, it's gone. We don't restock.
How do I get access?: Every drop is early-access only. Join a drop's waitlist with your email while it's upcoming. When it launches, unlock the order form with that same email — no list, no entry.
It's sold out / I missed it. Now what?: Tap Notify me on a sold-out size to be emailed if it comes back, and join the next drop's waitlist. Follow @tyen.pr for release announcements.

Ordering & Payment

How do I pay?: We currently accept GCash, Maya, and bank transfer. At checkout, send the exact total to the account shown, then upload your payment screenshot to complete the order.
Is my order confirmed right away?: Not yet. Your items are reserved and the order is marked pending while we verify your payment. You'll get an email the moment it's confirmed.
How long do I have to pay?: Please pay and upload your proof within 24 hours. Unpaid orders are automatically released after that so the stock returns for other members.
Do you take discount codes?: Yes — if you have a code, enter it at checkout and the total updates before you pay.
Can I change or cancel my order?: Reach out as soon as possible at renzvalenz@gmail.com and we'll help before it ships.

Shipping

Where do you ship?: Philippines only, nationwide.
How long does delivery take?: Orders ship after payment is confirmed. Delivery typically takes 3–7 business days depending on your location.
Do I get tracking?: Yes — once your order ships we email you the courier and tracking number so you can follow it.

Returns & Support

What's your return policy?: Because drops are limited runs, all sales are final. If your item arrives wrong or defective, contact us within 3 days of delivery with photos and we'll make it right.
How do I reach you?: Email renzvalenz@gmail.com or DM @tyen.pr. Quote your order reference (e.g. TYN-XXXXXX) so we can find it fast.